A disabled Facebook ad account can hinder your ability to reach your target audience, potentially damaging your brand and revenue. However, there’s no need to panic, this article will guide you through the steps to recover from this situation.
This article is built on real-world experiences to give you useful information and specific guidance when facing a disabled Facebook ad account on the social media platform Facebook.
What Is a Disabled Facebook Advertising Account?
A Facebook Ads account is considered “disabled” when Facebook suspends its advertising activities due to violations of the platform’s policies or terms. Once your advertising account is disabled, you can’t run ads on Facebook, and your campaigns will be put on hold. You will see this picture:
Common Reasons for Ad Account Disabling
Violating Facebook’s ad policies
There are several reasons why your Facebook ad account may have been disabled, but one common reason for account disabling is a violation of Facebook’s advertising policies or terms of service. You can read my summary policies below:
- Unacceptable content: Illegal products and services, Misinformation, Vaccine discouragement, Discriminatory practices, …
- Ads must not promote products and services that are frequently associated with misleading or deceptive promotional practices.
- Ads must not promote: Unsafe substances, Weapons, ammunition or explosives, Tobacco, and related products
- Ads must not contain: Adult content, Grammar and profanity, Low-quality or disruptive content, Personal health and appearance, Sale of body parts
- Before-and-after images: When it comes to anything regarding users’ health, Facebook restricts before-and-after images
- Restricted Content: Be sure to check your regional guidelines on any subjects that are controlled by the state such as alcohol, casinos, tobacco products, Online gambling and gaming, etc.
- Intellectual property: Ads must not violate copyrights, trademarks, and other legal rights. This means that ads cannot use images, logos, or other content without the owner’s permission.
If you repeatedly violate these policies, your account may be disabled permanently. Learn about Facebook’s ad policies at: https://www.facebook.com/policies/ads.
Facebook ad account was disabled by mistake
At the present time, there are many cases of Facebook advertising accounts being disabled by mistake, especially for personal accounts that have never run ads before. So, if your account is disabled in this scenario, you should appeal to Facebook because it could be a case of misunderstanding.
The account was disabled due to payment issues
Failing to pay for ads that have been approved can also lead to account disabling. Facebook requires that you have to pay for your ads in a timely manner. If you fail to do that, your Facebook ad account may be disabled until the payment is made.
Besides, Facebook has ad review system relies primarily on automated tools to check ads and business assets (ad accounts, Pages, and user accounts) against its policies. If Via or BM violates policies, the advertising account will also be disabled, even if the ad campaigns in that account don’t have any policy violations.
How to recover disabled Facebook ads account
When your Facebook advertising account is disabled, you can appeal the decision or chat with Facebook’s support team to explain the reasons for the deactivation and request reactivation.
Appeal
First, to appeal a disabled advertising account, your identity needs to be verified by uploading your ID card (only one side is required).
To submit an appeal, go to your Facebook Ads Manager, select the “Help” option, and click “Contact us.” Choose the option to complain about rejected ads or disabled advertising accounts. Briefly explain why you believe your account should not have been disabled.
When sending your appeal, make sure it is concise and easy to understand. Provide clear evidence showing why your account should not have been disabled.
Contact Facebook’s Support Team
Facebook has a professional and experienced support team to handle issues related to advertising accounts. Chatting with their support team can increase the chances of success in reactivating your account. Remember to maintain politeness and professionalism when communicating with Facebook’s support team.
Use a Backup Facebook Advertising Account
In case your appeal is unsuccessful, you can use another Facebook advertising account to continue advertising without disrupting your business operations.
Hire Reputable Agencies for Advertising
If you lack the time or knowledge for Facebook advertising, consider hiring reputable companies in the market to run campaigns for you.
Simply provide them with content and campaign requirements. Renting an advertising account from a reputable agency can yield better results because a good agency will have the knowledge and resources to create high-performing campaigns. This can include higher interaction and conversion rates, as well as a better return on investment.
Start your successfull advertising campaigns by getting in touch with our Optimial Digital Marketing Agency right now!